ORDER & SHIPMENT

Where does NAILOG ship?

NAILOG currently ships to the United States only.

We are working on bringing NAILOG everywhere around the world.

 

When can I expect to receive my NAILOG package— are there currently processing or shipping delays? 

We are working closely with our partners and carriers to ensure your NAILOG product can reach you as quickly as possible.

Estimated Shipping Time & Cost
US Standard (3-5 business days): from $8.99

Standard shipping within United States is free when you spend $25 or more. 

 

When will my order ship out?

Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 12pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

 

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please email us at support@nailog.com. We will help you with the available info.

 

How can I update my order?

Please email us at support@nailog.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

 

How can I check the status of my order?

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

 

How can I cancel an order?

We are sorry you don't want your NAILOG product anymore. You can email support@nailog.com and we’ll do our best to process your request.

If your order has already been prepared, we can't cancel your order — but we do offer a return service.

 

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

 

What forms of payment do you accept? 

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.